C.O.D. Orders: We do not accept C.O.D. orders. Prepayment is required unless Net 30 credit terms have been established (see below).
Contact / Customer Service:
Phone: 217 233-1164. If no one is available at the time you call, please leave a message and you will be called back as soon as possible.
Express Shipping / Rush Orders:.
We require a $100 minimum on all Express / Expedited / rush orders.
If you want an order shipped Express, we will need you to call us to make sure the desired item is in stock (and someone is able to get your order filled immediately) before you place an Express / Expedited / rush order. Do not assume an order can go out in the mail the same day you place that order.
Note: The post office does not guarantee 'next day' on all Express Mail orders. Some destinations in the continental USA take 2 days. We do not ship on Saturdays. If you order something on Friday and request it sent via Express, it cannot make it into the mail until Monday at the earliest.
Minimum Order Policy / Charge:
We ask for a minimum credit card order of $25.00.
Refund / Return Policy - Your satisfaction is very important to us. If for some reason you are not satisfied with your order, return it within 30 days of purchase (in same condition it was received) for a refund or a store credit. Please note that postage / shipping costs are not included in refund amount.
Shipping: : We make every effort to ship your order out in a timely fashion, usually within 2-4 days of your order. We use UPS or the US Postal Service.
Please provide ACCURATE ADDRESS INFORMATION or your package might not get to you! Please also provide COMPANY NAME if you are ordering from a business. UPS will charge extra to ship to residential addresses.
Tracking for Domestic Orders: UPS provides built-in tracking functionality; the Postal Service does not. Because of the few incidents in which a package was either lost or stolen, sometimes by the intended recipient, we have had no choice but to purchase Delivery Confirmation on all domestic postal service shipments from now on. This will add 60 cents to all orders sent via Postal Service.
Privacy, Security & Fraud Policy
Email and Data Privacy: Your email address and other contact information will never be sold or knowingly given to advertisers or third parties; the only exception to this is appropriate law enforcement agencies in the event such data are required by them.
Cookies, Spyware, and Invasive Applets: Our website does not utilize any type of "spyware" or other invasive applets. The only information we obtain is that which you, the customer, enter when making a purchase or otherwise contacting us. Please note that your real name and complete, verifiable address are required for security purposes when making a credit card purchase.
The Company shall not be responsible for cookies or other tracking techniques used by third-party sites. We cannot control what other companies do, although we are in principle opposed to the use of tracking or data mining instruments to invade the privacy of individuals.
The credit card information that you enter when making purchases in our shopping cart is transmitted via secure means. This information is not revealed to any third parties. It is not used in any way other than to process your transaction(s). Our shopping cart service provider is PayPal. The Company has no control over the policies and data-use practices of any third parties with which it deals; however, the Company will not knowingly sell or offer customer data to any third party outside the confines of normal order processing and fraud investigation, unless a law enforcement agency requires such information.